A customer recently called Powerserve Support because their website was down. A quick check revealed that the domain name had recently expired. How did that happen? Quite simply, the domain did not get renewed, so when the expiration date rolled around the site went down. The domain was probably registered years ago and now nobody has any record of the account login. To make matters worse, the person who registered it no longer works for the company and the email address the domain information is supposed to go to no longer works.
Guess what? When that happens, you’re in Domain Purgatory. Your site might be down for days or even weeks. Worse yet, depending on how it’s set up, your email may be down with it. Yes, Virginia, your business email can go down if your domain name expires.
So what can you do?
Today we’re beginning a new series here on our blog. Every Monday we will take a question that was submitted to us and answer it in a post. If you have a question, please leave it in the comments, use the contact form, or connect with us on Facebook or Twitter.
Questions can be anything Internet related. Whether it be web page design, Photoshop use for web, or HTML questions, we’re here with answers.
Question: Does it Matter Where I Purchase My Domain?
There are two ways of looking at this question. The first is purely from a technology standpoint and the second is from a convenience and customer relations standpoint. Let’s look at technology first.
There’s a lot that goes in to making a website, and a lot of particulars that need to be fleshed out. All web design firms have their own set of questions to ask you so they can better understand what you’re looking for, but there are also a number of questions that you should ask them.
Do you know what you need to ask your web designer? Have you thought about hosting, search engines, and DNS management? The following questions will give you a better understanding of how the design firm operates and can even save you time and money, and hopefully a few headaches along the way.